A team of AI colleagues, for every department
No black box — Euporo is organised like a well-run team, on top of the systems you already use. Everything comes in to one place; managers route and coordinate it, specialists carry it out, and people stay in control of anything that needs a judgement call. It works everywhere people handle an inbox:
AI managers
One manager per domain — customer service, claims, finance. It matches each item to the specialist whose purpose actually fits, and for anything multi-part it acts as coordinator: breaking the work into steps, handing each to the right specialist in the right order, and passing the context along so every step builds on the last instead of starting from scratch. When work arrives that no specialist is set up for, it doesn't bounce it back — it designs a new specialist on the spot and puts it forward for a person to approve with a click.
AI specialists
Each specialist is set up for one kind of task. When it picks up an item it makes its own plan — given this specific item and the tools it's allowed to use, it works out the steps and carries them out. It decides the how, never the guardrails: it can only use the systems you've connected, it works to a clear definition of done, and the task counts as finished only when those criteria are genuinely met — checked against what it actually did. If a required detail is missing it asks for exactly that; if a step is sensitive it pauses; if it can't finish alone it escalates with a drafted head start.
People in control
People are in control by default. When Euporo isn't confident about an item — or a step is sensitive, like sending money or making an exception — it proposes what it intends to do and waits for a person to approve, adjust or redirect; nothing irreversible happens on a shaky guess. You can stop a task mid-flight, hand it to someone else, or take it over, and every decision is visible, explainable and reversible. Autonomy is earned, not switched on: an agent only starts acting on its own once it has cleared an approval threshold you set — per step — and you decide the pace.
That central layer is Euporo: it holds the connections to every system and drives each item through them — so the route lives in the software, not in someone's head. Inside, it's a team of specialists you can see and steer.
What a specialist looks like inside
Every agent has a goal, a definition of done and a process flow through your own systems — readable step by step, including which system each action runs through. Amounts come from your price list, never made up. Not a black box: a colleague with a task list.
Email, voice and documents — ingested and understood in one place.
Intent, priority, sender and the key details, extracted.
Matched to the customer and their history — no guessing.
The plan runs across your systems, each step feeding the next.
Done — or a clear way forward. Never a dead-end.
Euporo in action
"I moved — update my address, and my last invoice went to the old one."
- 1Reads the email and spots two things — an address change and a billing follow-up.
- 2Finds the customer in your CRM (HubSpot, Salesforce, whatever you run) and pulls their record.
- 3Updates the address automatically — routine, no sign-off needed.
- 4Re-issues the invoice to the new address in your accounting system (Exact, Moneybird) — this touches money, so it stops with a finished draft.
- 5You approve in one click; the corrected invoice and a confirmation go out.
A claim comes in — but a document is missing
- 1Reads the claim and checks it against what a complete file needs.
- 2Spots the one missing document and identifies the policyholder in your system.
- 3Emails the customer asking for exactly that document — nothing more.
- 4Waits, then picks the claim back up the moment the file arrives.
- 5Hands the completed file to a handler, ready to assess.
400 items land on Monday morning
- 1Reads and sorts all 400 the moment they arrive — real work, noise, urgent, routine.
- 2Handles the routine ones end to end on its own.
- 3Routes the tricky ones to the right specialist, with the context attached.
- 4Flags the few it isn't sure about for a person to glance at first.
- 5Logs every decision — a complete trail, before the first coffee.
A compliance query spanning three accounts
- 1Reads the request and pulls out every account and entity it mentions.
- 2Matches each one against your records and gathers the relevant history.
- 3Assembles the full picture into a clear, sourced draft answer.
- 4Routes it to a compliance officer for sign-off — nothing sensitive goes out alone.
- 5One approval, and the response is sent, on record.
A new lead fills in your website form
- 1Reads the form and works out what they're after.
- 2Checks your CRM — new company, no record yet.
- 3Creates the lead in your CRM and pipeline, details filled in.
- 4Emails the right salesperson internally: warm lead, wants invoicing automation.
- 5Drafts a reply to the prospect in your house style — one click and it's away.
A promotion lands and orders triple overnight
- 1Takes the flood across every channel — email, chat, the webshop.
- 2Handles the routine questions instantly — order status, returns, address changes.
- 3Pulls each order from Shopify or WooCommerce to answer with real details.
- 4Escalates only the genuine exceptions to the team.
- 5Your people handle the exceptions, not the flood.
A customer disputes a line on their invoice
- 1Reads the dispute and finds the invoice in your accounting system.
- 2Gathers the order, the contract terms and the payment history around it.
- 3Works out a fair resolution and drafts the reply.
- 4Pauses for a person's approval before anything touches the ledger.
- 5You decide; the legwork is already done.
A team of six handles the volume of twenty
- 1Takes the routine orders, questions and supplier mail end to end.
- 2Drafts the rest for a quick human check, never a blank page.
- 3Picks up each new kind of work as soon as someone describes it.
- 4Asks when it's unsure, instead of guessing.
- 5The team scales on volume, not on headcount.
An auditor asks how a decision was made — months later
- 1Pull up the item — the whole history is right there.
- 2See exactly what it read, decided and did, step by step.
- 3Every approval, and every system it touched, timestamped.
- 4The past cases and context it worked from, on the record.
- 5A complete trail you can hand over — not an archaeology project.
Newsletters, out-of-offices, bounce notices
- 1Recognises them for what they are — nothing that needs doing.
- 2Sets them aside, out of the work queue.
- 3No pointless workflow, no cluttered inbox.
- 4Your team only sees the items that are actually work.
A new hire needs accounts, kit and a dozen forms
- 1Reads the onboarding request and opens the checklist.
- 2Requests each account from the right system owner (Personio, your IT desk).
- 3Kicks off the equipment order and answers the standard policy questions.
- 4Flags anything that needs a manager's OK before it goes ahead.
- 5HR spends its time on the person, not the paperwork.
You run it by talking to it
No dashboards to master, no agents to program. Describe a new specialist in plain language and Euporo builds it. Ask about the inbox, pull a report, or kick off work — just by chatting. In Euporo's own chat, or from the AI tools your team already uses, like Claude.
“Create an agent that handles refund requests and drafts the reply for approval.”
“What's waiting on me right now — and approve the address changes.”
“How much did we handle automatically this week, and where are we stuck?”
The same guardrails always apply: nothing sensitive happens without a person, every action is on the record, and each connection is scoped to your own environment.
It doesn't just wait for the inbox
Most automation only reacts. Euporo also works on its own schedule — so things get done before they land in the queue, or before anyone has to ask.
Runs on a schedule
Daily, weekly, or a cadence you set — an agent starts on its own, with no incoming item to trigger it.
Chases and monitors
Follows up on what's still open, watches for what needs attention, and keeps work from going stale.
Reports before you ask
The summary that matters — what got handled, what's stuck, what needs you — arrives on its own.
It learns the job, like a real employee
Euporo doesn't arrive knowing your business — it learns it, on three levels, the way a good hire does. And everything it learns feeds straight back into how it works and how it writes.
One honest number for real autonomy — the share completed with zero human involvement, climbing week over week, per agent and per team. Most tools won't show it, because most inflate it.
Your company
House style, policies, products, the way you like things handled — the knowledge you give it, plus what it picks up along the way.
Your way of working
How work actually gets resolved here. Every handled case becomes precedent, and every correction from your team teaches it — so recurring work gets more consistent and more automatic.
Your customers
Who it's talking to: their history, recent topics and preferences — so the next item from that customer is handled with the full picture, never from scratch.
Sharper actions
It plans with that knowledge: fewer questions back to your team, more handled in one pass, and decisions that fit how your business works.
Communication that sounds like you
Replies in your house style, with the right tone for each customer — not generic AI-speak.
And it reports what it learned
You never have to guess what it knows. Managers report on their domain — what the team learned, where the same friction keeps coming back, and the one fix that would remove it for good. The learning is on the record, not locked in a black box.
Become a launch partner
Euporo launches with a first group of organisations — partners who start in simulation on their real inbox, switch on connectors at their own pace, and shape the product with us. Sound like you? Get in touch.